Shipping policy
SHIPPING POLICY
Processing Time Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Domestic Shipping (United States) We offer the following shipping options:
- Economy Shipping: 5-7 business days - FREE on orders over $69, otherwise $4.90-$19.90 depending on order size
- Standard Shipping: 3-5 business days - $9.90-$19.90 depending on order size
International Shipping We ship to 27 countries worldwide including Canada, United Kingdom, Australia, and throughout Europe and Asia. International shipping rates and delivery times are calculated at checkout based on your location. Delivery typically takes 7-21 business days depending on destination.
Important International Information:
- Customers are responsible for any customs duties, taxes, or fees imposed by their country
- International orders may experience delays due to customs processing
- We use USPS and DHL Express for international shipments with tracking
Order Tracking Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
Missing, delayed, or damaged orders: If you haven’t received tracking after our stated processing time, your order hasn’t arrived by its estimated delivery date, or it arrives damaged, email muradcarellc@yahoo.com with your order number. We’ll check the order and shipping status and contact you about the next steps.
Shipping Address Please ensure your shipping address is correct. We cannot be responsible for orders shipped to incorrect addresses provided at checkout.
Questions? Contact us at muradcarellc@yahoo.com for any shipping-related questions.