Return Policy FAQ

How many days do I have to return an item?

You can request a return within the timeframe specified in our return policy, starting from the date your order is delivered.

How do I start a return?

If you have a customer account, log in and go to your order history to request a return for eligible items. If you checked out as a guest, please contact our customer service team for assistance.

What is your return shipping policy?

Return shipping costs and options are displayed when you initiate a return. Please review the return details carefully before proceeding.

Do you charge a restocking fee?

Restocking fees, if applicable, will be clearly displayed when you create your return request and will be deducted from your refund amount.

Which items cannot be returned?

Final sale items, which are marked as such at the time of purchase, cannot be returned. This may include clearance items, personalized products, or perishable goods.

When will I receive my refund?

Once we receive and inspect your returned item, we'll process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Can I exchange an item instead of returning it?

Yes! When you create a return, you can add exchange items. You'll see the price difference and any applicable fees before confirming.

What condition should returned items be in?

Items should be returned in their original condition, unused, and with all original packaging and tags attached whenever possible.